Upload error messages and how to fix them
What each upload error means: file too large, wrong format, damaged file, or image too small or too big.
| The message says | What to do |
|---|---|
| The image exceeds 15 MB | Compress the image or export it at a smaller size (for example 3,000 px on the long side, JPEG quality 85%) and try again. |
| The file is not a JPEG, PNG or WebP image | Save or export the image as JPEG or PNG. HEIC photos from iPhone, GIF, TIFF, PDF and AVIF aren't accepted. |
| The image cannot be read | The file is damaged or didn't finish downloading. Download it again from the source, or open it and save a new copy. |
| The image is too small | Each side must be at least 200 px. Use a larger version of the photo; ask your supplier for the original if you can. |
| The image is too large (… px) | Each side must be at most 8,000 px. Resize the image and try again. |
| Upload failed. Check your connection and try again. | The connection dropped. Check your internet and upload again. On mobile data, try Wi‑Fi. |
| The file is empty | The file has no content. Choose the image again from its original location. |
Errors when pasting a link are covered in importing from a link.
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Answers reflect the app and our terms as of October 2026.