Cancellations & refunds
Cancel, get a refund, or dispute a charge.
- How do I cancel my subscription?Settings → Manage billing → Cancel. Your plan stays active until the end of the period you've paid for, and then it doesn't renew.
- Refund policyYou can cancel anytime and keep your plan until the end of the paid period. Partial periods aren't refunded, except where the law requires it or something went wrong on our side.
- How to request a refundSend a refund request through our contact form or email support@studioshotpro.com from your account's email, with the date and amount of the charge and what went wrong.
- The 14-day right of withdrawalEU consumers usually have 14 days to withdraw from an online purchase. Subscribing as an individual, you ask us to start straight away and waive this right, which doesn't affect your rights if the service is faulty.
- I don't recognise a charge or was charged twiceCheck renewals, plan changes and other accounts first. If it still looks wrong, email us before disputing it with your bank: we can usually fix it faster.
- Undoing a cancellation or subscribing againBefore your paid period ends, turn your subscription back on in Manage billing. After it ends, choose a plan again within 120 days to keep your library.
- What happens when my plan ends?You can't create images any more, but you can view and download everything for 120 days after your last paid period. After that it's deleted.
Still need help?
Our team handles billing, refunds and everything else by email. We reply by email, usually within 1–2 business days.