I don't recognise a charge or was charged twice

Check renewals, plan changes and other accounts first. If it still looks wrong, email us before disputing it with your bank: we can usually fix it faster.

Common explanations

  • A renewal: plans renew automatically each month or year until cancelled.
  • An upgrade: moving to a bigger plan or to yearly charges the difference straight away, separately from your renewal.
  • Another account: a colleague or family member may have subscribed with a different email.
  • A retried payment: after a failed renewal, a successful retry is one charge, not two. Check whether the first attempt actually went through.

Still looks wrong?

Contact us with the date and amount of each charge and the email address of your account. We'll check it and refund any charge made in error.

Please write to us before opening a dispute with your bank. Disputes take weeks; we can usually sort it out much sooner.

Answers reflect the app and our terms as of October 2026.