How to request a refund

Send a refund request through our contact form or email support@studioshotpro.com from your account's email, with the date and amount of the charge and what went wrong.

Refunds are handled by email at support@studioshotpro.com. The quickest way is the refund request form, which puts everything we need in the email for you.

What to include

  • The email address of your StudioShot Pro account (write from it if you can).
  • The date and amount of the charge.
  • What went wrong: for example a double charge, a charge after cancelling, or the service not working, with examples or screenshots if you have them.

Never send your full card number, CVC or passwords. We never need them, and we'll never ask.

What happens next

We check your request against your account and the refund policy and reply by email. Approved refunds go back to the card you paid with; banks usually take 5–10 business days to show them.

Start a refund request

Answers reflect the app and our terms as of October 2026.